This lesson demonstrates how to use the Auto Ticket Reissue Tool to prepare and produce an Exchange or Reissued Ticket.
Search for and retrieve the original booking file you wish to perform the exchange on
Adjust the segments as required. In the above example we have change the booking file to a much later date and into a higher class of travel.
Once the segments have been adjusted, End and Retrieve the booking file (the original fares will be invalidated and removed from the booking file)
Once the adjusted booking file has been retrieved, use your normal procedures to store an applicable fare.
NB. there is no need to further adjust the fare once it has been stored as the Auto Reissue Tool makes all the necessary adjustments to the fare (such as removing paid taxes etc)
Using the Toolbar icon, launch the Auto Ticket Reissue Tool
Using the New Fare drop down, select the appropriate number for the new stored fare. The Don't Rebuild check box is used to tell the system not to maipulate the stored fare in any way. Use this option if the stored fare has already been manually adjusted (e.g. all the paid taxes have already been removed and any fees have been added) or if the Auto Ticket Reissue tool specifically prompts the user to do so.
Select the appropriate ticket number from the Original Ticket Num drop down list.
If the airline is charging a fee to reissue the ticket, enter the fee amount into the Airline Fee field. There is a drop down list to select how the Vendor requires the Fee to be issued i.e. as an MCO (this will automatically tick for BA flights), XP Tax, YR Tax or Include in Base Fare. Please note: If the vendor requires you to add the fee to any other tax then you can also type the two letter tax code in this box.
Once all details have been entered, click Build Reissue.
Once the Reissue has been calculated, a Success prompt is displayed detailing the amount of Additional Collection that was calculated.
For Non MCO Fees:
As the above prompt states, the user is now able to issue the new ticket using normal Ticketing TKP entries.
For MCO Fees:
The user is able to issue the new ticket using normal Ticketing TKP entries. Once the TKP entries have been completed, the second step of the Reissue (Building the MCO) is to be completed.
NB. If the ADC is incorrect, the user should click OK and then Ignore and Retrieve the booking file to not proceed with the Reissue. The user will need to remove the adjusted Fare and to perform a new fare quote before proceeding.
Once the new ticket has been produced, the user is able to validate the Electronic Ticket details by retrieving the booking file and looking at the ticketing records
Type *HTE to view the Historical Ticketing Entries
As the above example demonstrates, the original ETicket has been changed to a status of EXCH to indicate that it has been exchanged
Opening the new ETicket shows the new OPEN status segments. The Fare line also shows the new Taxes (and optional XP tax) and the additional collection value (46.70 in the above example)
The additional collection can also been seen on the HMPR output. As the above example shows, there was no additional Fare amount collected, however there was 46.70 in Taxes collected.
Once the new ticket has been issued, the user must indicate this by ticking the Reissue has been ticketed check box
Select the NEW ticket number from the drop down list provided
From the drop down Route Type list, select from Domestic or International as required
Once all selections have been made, click Build MCO
Once the Auto Ticket Reissue Tool has created the MCO for the fee, a Success prompt is displayed
Returning to the booking file, the user is able to validate the MCO by displaying the relevant MCO data. The example above shows the £30.00 Fee for an International Rebooking Fee (Reason code Q) has been allocated against the new ticket number produced as a result of the reissue
Once the user is happy with the MCO, it can be generated using the normal MCOP entries