Create Rule Walk-Through

This section will take a step by step approach to creating a rule.
TASK :     The aim of this rule is to search the booking file for Passenger names Smith or Jones or Evans where there is a DI-AC field of 12345 and there is an AF segment. If a booking file is found that matches all the rule conditions, a High Alert should display stating “ABC Corp MD Flying on Air France” and open the URL : www.airfrance.co.uk

From the Desktop select [Start] [Programs] [Navitas Solutions] [PNR Watcher].
The main PNR Watcher Screen is displayed.
Click [Maintain Rules].

Click [Create] and the Rule Creation screen appears...

Step 1. Click the [+] next to BookingFileSearchOptions, and navigate to Names FullName, as shown below:

Step 2. In the FullName Criteria section, click the [] in the Select Criteria field and select [Contains [C]] as shown below:

Step 3. Enter [SMITH] as the criteria value, and click [ADD]. The rule criteria is added to the Rule-Condition screen. Click [Or] to add further rule criteria.

The FullName Booking File Field remains the selected item, so repeat steps 6 and 7 for inserting the name [JONES] and [EVANS] where necessary. Once complete the Rule-Condition screen should look like the image below:

Click the AND button to continue building the rule condition.

Select Invoice DI Remarks, DIAccountNum-AC from the Booking File Fields list, then specify Is Equal To [=] and add 12345. Click Add to add details in to existing Rule Condition. Our rule now states If Name contains SMITH, JONES or EVANS and Account Number is 12345. Click the AND button to add the final condition relating to Air France.

Select Segments, Air, AirVendor from the Booking File Fields list, then specify Is Equal To [=] and add AF. Click Add to add details in to our existing Rule Condition and therefore completing the Rule Condition. Our rule now states If Name contains SMITH, JONES or EVANS and Account Number is 12345 and Air Vendor is Air France.

You will need to Group the names together to ensure that the rule reads correctly.

Next specify your action - we will display an alert "ABC Corp MD flying on Air France" and a second action to open the Air France web page - see below.

Click on the Details tab - give the Rule a name and description.

Attach the rule to the relevant Department.

Specify when you want the rule to trigger - in this example we will leave as per defaults of End, Ticket and Queue.
Give the rule a priority. We will attach 1-High so the rule will show in red at the top of the alert box.

Finally click Save. Then Finish to commit the rule to the database.

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