Overview

Recommended Procedures
In order to preserve the users, departments and rules created it is essential that the database is regularly backed up. At the most basic level the PNR Watcher/mdb file should be copied and stored in a different location at a regular interval. Ideally the database should be located on a network server that is automatically backed-up on to removable media on a regular occurence.
!! If you do not follow this advice, you could loose all the rules stored in the database. Navitas Solutions will not be held responsible for any loss of data. It is your responsibility to ensure your data is adequately protected !!

Introduction

PNR Watcher is a powerful tool that reacts to data stored in a booking file.

User defined Rules are matched against the booking file. On a successful match the action stored in the rule is carried out. This is recorded so the rule is not activated again in the current session.

This guide will show you how to create rules, and the steps required to get your site fully functional with PNR Watcher.

The product itself is split into three components -
* The agent desktop this application has no user interface but integrates into the Windows desktop, displaying the alerts screen and opening the documents and web pages defined in the actions
* The database a repository for all the rules/action data
* The admin tool that allows you to create/delete/modify the rules stored in the database. It is the User Interface to the database. This user guide will detail how to use the PNR Watcher Administration application.

Requirements

The system has been designed so that all users access the same database to retrieve the rules. Therefore the database must be installed onto a network location that is accessible by all workstations.

System Architecture

The PNR Watcher system consists of 3 main data modules:
1.    Rules
2.    Users
3.    Departments

Looking at each one in turn, it is important to remember that:

Departments - reflect the configuration of your site. You may have one or many departments. You can use departments to have different rules for different sets of staff.

Users -    each user must be configured on the system with their Galileo sign on. Each user must be assigned to one department.

Rules -     are assigned to one or more departments. Therefore you can create one rule that can cover two or more departments. Global (or Site) rules are create by making a rule applicable to all available departments.

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