Navitas Expedia Integrator - Hotel Collect

Hotel Collect Rates through Expedia Integrator allow you to book pay on departure rates via the EAN database. These are rates that allow the user to pay for their stay with the hotel directly. This guide details how these rates are booked and the rules around this.

For full User Guide please go to http://www.navitas.co.uk/navitassolutionslessons/lessons/Expedia_Integrator_-_User_Guide.html

Search for property

Complete a search request as usual. The system responds with a list of hotels that are available and match the search criteria.
The results can be sorted using the [Sort] drop down to show Hotel Collect Rates at the top of the results screen.

Hotel Collect Rate - explained

A Hotel Collect / Pay On Departure Rate is displayed - represented by a wallet icon.

NB: By default, all Hotel Collect rates are returned in the local currency of the Hotel, as this is the amount that will be billed to the customers credit card on check out, however if you hover the mouse over the 'Nightly' or 'Total' rate, the system provides an approximate value in your agencies local currency for comparison

Hotel Information

Detailed hotel information is displayed and each available room type is listed. A mixture of Refundable and Non Refundable rates will be returned.

The booking process remains the same regardless of the rate chosen, however if your agency uses the Expedia Affiliate Collect Card for payments, these cards cannot be used for Hotel Collect properties, so a credit card will need to be entered on the 'Create Booking' screen.

Create Booking - Refundable Hotel Collect rate

The Create Booking screen allows a user to double check information supplied during the search process as well as provide additional data required to complete the booking.

Confirm the reservation details at the top of the screen are correct.

IMPORTANT - If your agency uses the Expedia Affiliate Collect Card for payments, these cards cannot be used for Hotel Collect properties, so a credit card will need to be entered on the 'Create Booking' screen.

IMPORTANT - For Hotel Collect (Pay On Departure) REFUNDABLE rates, the credit card entered will be used as a guarantee.

Agencies can choose to store a list of commonly used credit cards and provide a 'friendly name' for the consultants to choose from - if this is the case, the names will be listed in the Stored CC drop down.

Alternatively the users will just see an option for "Other...." in which case they can enter the rest of the required information, namely

  • Credit Card Type

  • Full Credit Card Number

  • Expiry Month

  • Expiry Year

  • First Name as it appears on the Credit Card

  • Surname as it appears on the Credit Card

Users need to provide a contact phone number for the traveller, and can choose to provide a work contact number as well.

The email address entered is used to send a confirmation email for the booking, if this option is turned on in your EAN configuration.

Finally a optional company name can be entered to be stored against the booking.

The user has the option to include "Special Request" Information for the hotel. This information is added in to the PNR as an Itinerary Remark and is also displayed on the Booking Confirmation screen. Please note SPECIAL REQ NOT GUARANTEED AND AT HOTELS DISCRETION.

The cancellation details from the specific room selected are re-displayed alongside any specific EAN terms and conditions for the rate or hotel provided
Before the booking can continue, users must indicate that their customer agrees to the cancellation and terms and conditions
Most agencies require bookings to be handed off to a back office or invoicing system. As there is no standard format for the remarks that need to be entered into a PNR for each of these back office system, agents are given up to 5 lines where these lines can be created. They are included on this page as this is where most of the costs, payment, conditions and hotel summary info is displayed at once.
Once all required information has been entered, clicking the [Submit] button to send the booking request to EAN for processing.
NB: Validation is performed on each of the input fields to ensure correct data has been entered, if any field has failed validation an error prompt is shown to the user telling them which fields need to be addressed before the booking can be created.

Create Booking - Non Refundable Hotel Collect rate

Complete the Create Booking screen as detailed in the step above.

IMPORTANT - If your agency uses the Expedia Affiliate Collect Card for payments, these cards cannot be used for Hotel Collect properties, so a credit card will need to be entered on the 'Create Booking' screen.

IMPORTANT - For Hotel Collect (Pay on Departure) Non Refundable rates, as per the text shown in red, the card entered on the Create Booking screen will be charged by the hotel within 72 hours of booking creation

Booking Confirmation

Once the booking is created the system displays the EAN Itinerary Number - please note for Hotel Collect bookings the Payment Status is returned as To Be Paid.
Finally, for all Hotel Collect bookings, a full breakdown of the costs is displayed on the Confirmation Voucher so that your customer has this information when checking out of the hotel and know how much they are to be charged

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