Navitas Ticket Reissue

This lesson demonstrates how to use the Ticket Reissue Tool to prepare and produce an Exchange or Reissued Ticket.

Retrieve original booking file

Search for and retrieve the original booking file you wish to perform the exchange on

Update original booking file

Adjust the segments as required. In the above example we have change the booking file to a much later date and into a higher class of travel.

Once the segments have been adjusted, End and Retrieve the booking file (the original fares will be invalidated and removed from the booking file)

Fare quote the new booking file

Once the adjusted booking file has been retrieved, use your normal procedures to store an applicable fare.

NB. there is no need to further adjust the fare once it has been stored as the Auto Reissue Tool makes all the necessary adjustments to the fare (such as removing paid taxes etc)

Launch the Auto Ticket Reissue Tool

Using the Toolbar icon, launch the Auto Ticket Reissue Tool

Select the Fare, Ticket and Provide any Airline fees

Using the New Fare drop down, select the appropriate number for the new stored fare.

The Don't Rebuild check box is used to tell the system not to maipulate the stored fare in any way. Use this option if the stored fare has already been manually adjusted (e.g. all the paid taxes have already been removed and any fees have been added) or if the Auto Ticket Reissue tool specifically prompts the user to do so.

Select the appropriate ticket number from the Original Ticket Num drop down list.

If the airline is charging a fee to reissue the ticket, enter the fee amount into the Airline Fee field. There is a drop down list to select how the Vendor requires the Fee to be issued i.e. as an EMD (this will automatically tick for BA flights), MCO, DU Tax, XP Tax, YR Tax or Include in Base Fare.
Please note: If the vendor requires you to add the fee to any other tax then you can also type the two letter tax code in this box.

The Override FOP box allows you to enter a different FOP for the new ticket - if left blank then we will use the FOP from the original ticket.

Once all details have been entered, click Build Reissue.

Reissue Confirmation

Once the Reissue has been calculated, a Success prompt is displayed detailing the amount of Additional Collection that was calculated.

For Non EMD / MCO Fees:
The user is now able to issue the new ticket using normal Ticketing TKP entries.

For EMD / MCO Fees:
The user is able to issue the new ticket using normal Ticketing TKP entries. Once the TKP entries have been completed, the second step of the Reissue (Building the EMD / MCO) is to be completed.

NB. If the ADC is incorrect, the user should click OK and then Ignore and Retrieve the booking file to not proceed with the Reissue. The user will need to remove the adjusted Fare and to perform a new fare quote before proceeding.

Validate Reissue

Once the new ticket has been produced, the user is able to validate the Electronic Ticket details by retrieving the booking file and looking at the ticketing records

Type *HTE to view the Historical Ticketing Entries

Original ETicket

As the above example demonstrates, the original ETicket has been changed to a status of EXCH to indicate that it has been exchanged

New ETicket

Opening the new ETicket shows the new OPEN status segments. The Fare line also shows any new Taxes and the additional collection value (243.00 in the above example)

Validating the HMPR

The additional collection can also been seen on the HMPR output.

Build EMD

Once the new ticket has been issued, the user must indicate this by ticking the Reissue has been ticketed check box.

Select the NEW ticket number from the drop down list provided.

Click Build EMD.

Success Prompt

A Success prompt is returned instructing the user that the EMD has been built.

Drop back in to Focalpoint and notice the SVC segment has been created.

Issue EMD

Confirm the EMD / SVC segment number and click the Issue EMD button.

Success Prompt

A Success prompt is returned instructing the user that the EMD has been issued. The PNR is automatically retrieved ready for the next step.

Drop back in to Focalpoint and notice the SVC segment has been updated with the EMD number and the Electronic Misc Document List now appears in the booking file.

Create SI

The new EMD number is automatically populated, allowing you to simply click the Create SI button.

Success Prompt

A Success prompt is returned confirming that the SI has been created.
The user is prompted to save the booking file to ensure that the SIs are transmitted to the airline.

The Galileo Booking File

The Galileo booking file has now been updated with the relevant SI entry.

The EMD has been built and issued.

Build MCO

Once the new ticket has been issued, the user must indicate this by ticking the Reissue has been ticketed check box

Select the NEW ticket number from the drop down list provided

From the drop down Route Type list, select from Domestic or International as required

Once all selections have been made, click Build MCO

MCO Success

Once the Auto Ticket Reissue Tool has created the MCO for the fee, a Success prompt is displayed

Validating and Issuing the MCO

Returning to the booking file, the user is able to validate the MCO by displaying the relevant MCO data.
Once the user is happy with the MCO, it can be generated using the normal MCOP entries

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